Yes, the title of this post is the question you must pose to yourself. As a leader, what do you measure in your organization – what is easy to measure or what really matters? The large majority of measurements are made based on things that are visible. Not surprisingly, when we can physically see something …
Being innovative is sooooo misunderstood that I feel strongly pulled to write this. My clinching trigger came after watching how the committees for deciding ‘Most innovation person or product’ are formed. Look at any and you’ll find them packed with highly technical people. As though innovation is a function of high technology! Definitely not. Why …
Can creative thinking itself be structured thinking? Does it also use some techniques that require you to follow others? Indeed. Creative thinking is like behaving what an astronaut has to do in moving from the earth to the moon. First, the astronaut has to escape the force of gravity of the earth. Once done, he …
Leaders must be sensitized to look for causes of failure in performance, or conflict, in the right places. A failure, whether of an individual or a department, is not necessarily in the ability, motivations or intentions of an individual or the department. This is true of most conflicts too. Mostly, the fault lies in the …
Complicated is actually not so complicated. In it, things are complicated, but predictable. In a clock mechanism, there are wheels within wheels and it takes an expert to be able to unravel that. However, all clock maker get to master it easily. This is so because despite the numerous connections, a person with knowledge can easily …
If there is one management insight I have learnt in my career of 30 years in several organisations, it is that most managers shy away from hard decisions regarding the weak links in the organisation. In this regard, I directly reproduce Colin Powell’s words – ‘Good leadership involves responsibility to the welfare of the group, which …
AIM– A 2-day workshop on competency based interviewing skills for senior managers. FOCUS – Key Areas Management is presented with few opportunities to exert greater impact on organizational results than through selection of employees. Post selection remedial training is an expensive way to make up for a bad hiring decision. The various spheres to …
JOB DESCRIPTION JOB TITLE – Branch Manager Main purpose of the job To plan organize and control the resources and activities of the branch so as to provide the required levels of service to our customers and to, at least, meet budgeted revenue, productivity and expenditure targets. To expand branch activities …
ORGANISATIONAL AND JOB PROFILING 1. General Work Environment An Example Pressure of Work Structured but somewhat relaxed setting where there is reasonable time to contemplate decisions. Homework necessary with reasonable intermixing of business and personal time. Volume of Work Deadlines Homework 2. Type of Work Accuracy Work requiring strong mathematical, statistical and computation …
Open ended questions – An open-ended question is one which requires more than a simple ‘Yes’ or ‘No’. A One Step Probe is a question designed to collect a limited amount of basis information. These question usually begin with who, what when and where. A Two Step probe -Sometimes, to probe the information further …
