Here are some pointers on how to break the vicious cycle of desire for improvement and factors that work against it. I am talking of the conundrum in which there is pressure for performance leading to change initiatives, which leads to disruption, which makes it difficult to change, which builds pressure for performance, which leads …
Yes, the title of this post is the question you must pose to yourself. As a leader, what do you measure in your organization – what is easy to measure or what really matters? The large majority of measurements are made based on things that are visible. Not surprisingly, when we can physically see something …
Leaders must be sensitized to look for causes of failure in performance, or conflict, in the right places. A failure, whether of an individual or a department, is not necessarily in the ability, motivations or intentions of an individual or the department. This is true of most conflicts too. Mostly, the fault lies in the …
Complicated is actually not so complicated. In it, things are complicated, but predictable. In a clock mechanism, there are wheels within wheels and it takes an expert to be able to unravel that. However, all clock maker get to master it easily. This is so because despite the numerous connections, a person with knowledge can easily …
If there is one management insight I have learnt in my career of 30 years in several organisations, it is that most managers shy away from hard decisions regarding the weak links in the organisation. In this regard, I directly reproduce Colin Powell’s words – ‘Good leadership involves responsibility to the welfare of the group, which …
ORGANISATIONAL AND JOB PROFILING 1. General Work Environment An Example Pressure of Work Structured but somewhat relaxed setting where there is reasonable time to contemplate decisions. Homework necessary with reasonable intermixing of business and personal time. Volume of Work Deadlines Homework 2. Type of Work Accuracy Work requiring strong mathematical, statistical and computation …
Open ended questions – An open-ended question is one which requires more than a simple ‘Yes’ or ‘No’. A One Step Probe is a question designed to collect a limited amount of basis information. These question usually begin with who, what when and where. A Two Step probe -Sometimes, to probe the information further …
Similarity Error Many interviewers are predisposed to react positively to candidates who are similar to themselves ( in outside interests, personal backgrounds, appearance) and react negatively to candidates very different from themselves Contrast Error Candidates should be compared to the standards that the organisation has established for the position, not to each other …
Introduction 1. Interviews are particularly useful for getting the story behind a participant’s experiences. The interviewer can pursue in-depth information around a topic. Interviews may be useful as follow-up to certain respondents to questionnaires, e.g., to further investigate their responses. Usually open-ended questions are asked during interviews. 2. Before you start to design your interview …
Of late, I’ve seen a lot of emphasis on the role of culture on nourishing creativity and innovation. Sure, what is there to disagree. My point is simply that while this is essential, it is still not the core. The core is the ‘How to’ of it. Just as the core of a glass of …